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Sustainability

Customer Satisfaction Management

Hyundai Glovis established a Customer Satisfaction Management System to continuously create customer satisfaction.

CS VISION Value Chain Partner with
customer as our priority

CS SLOGAN Hyundai Glovis
grows with our customers

We will not only fulfill customer’s satisfaction, but also make customer service our highest priority.

CS code of conduct

  • Get closer!

    Reach out to customers and maintain good relationships with them

  • Listen!

    Listen to what customers say and provide solutions in a timely manner

  • Open your mind!

    Appreciate your counterpart and express your deep gratitude

  • Visit in person!

    Visit clients regulary and practice systematic customer management

  • Improve service quality!

    Provide better service

  • Satisfy customer’s needs!

    Place top priority on customer satisfaction by thinking in customer’s perspective

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