Hyundai Glovis established a Customer Satisfaction Management System to continuously create customer satisfaction.
Hyundai Glovis listens to the customer's voice in order to respond to the rapidly changing business environment. We are engaged in effective customer satisfaction activities and CS campaign based on CS research and VOC results.
As a global company, Hyundai Glovis has a diverse range of customer groups, including companies/general customers, suppliers, and our own employees. We also constantly work for customer satisfaction by providing differentiated services that are tailored to the needs of our customers.
Hyundai Glovis conducts satisfaction surveys for customers and suppliers, to improve our customer service quality. We have been researching ways to improve our survey methods to increase the reliability of these surveys. Most notably, we conduct in-depth interviews with some of the respondents in the customer satisfaction surveys,
so that we are constantly expanding Voice of the Customer (VOC) responses.
We conducted the "Internal Customer Satisfaction Survey” to identify the level of cooperation among support organizations, to establish cooperation among departments and to strengthen internal competitiveness every other year.
Hyundai Glovis is working to promote a customer-driven corporate culture by spreading our customer satisfaction policies through selection of CS leaders and by giving awards to excellent CS teams.
In addition, we conduct a variety of information security programs(security-related posters, personal information protection training, etc.) to raise awareness of all employees about information security.
CS VISION Value Chain Partner with
customer as our priority
CS SLOGAN Hyundai Glovis
grows with our customers
We will not only fulfill customer’s satisfaction, but also make customer service our highest priority.
Customer satisfaction practice guide
Reach out to customers and maintain good relationships with them
Listen to what customers say and provide solutions in a timely manner
Open your mind!
Appreciate your counterpart and express your deep gratitude
Visit in person!
Visit clients regulary and practice systematic customer management
Improve service quality!
Provide better service
Satisfy customer’s needs!
Place top priority on customer satisfaction by thinking in customer’s perspective
4 Major Policies for Customer Satisfaction
CS SurveyㆍImprovement of VOC
Hyundai Glovis measures customer satisfaction index in sales, contract management, calculations, communication, and etc. In addition, we identify improvements based on customer complaints.
Service Quality Education
We have established ‘CS Career Path’system based on ranks through which we provide our employees The training courses for our suppliers have been prepared based on a pretraining needs assessment for each training target group and promote service quality focused on customer.
We internalize customer satisfaction mindset by running CS campaigns and events for our employees. We also spread CS culture by utilizing various public relations channels.
We share the annual CS direction and CS results by selecting CS leaders and holding a leader workshop. In addition, we constantly motivate CS leaders to improve customer satisfaction by giving awards to excellent CS Teams.