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Privacy Policy

All personal information handled by Hyundai Glovis Co., Ltd is collected, stored, processed in accordance with relevant laws and regulations. This Privacy Policy ("the Policy") provides the general rules for the handling of such personal information. We use the personal information collected, stored and processed in accordance with the provisions of these laws and regulations in order to protect the rights and interests of the users.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with the Policy.

This policy is effective from September 01, 2017. The most current version of the Policy is always available on the page (https://www.glovis.net/Eng/util/privacy/contentsid/225/index.do). You can check the effective date posted below to check when it was last updated
I. Purpose
We may process your personal information for the purposes described in the Policy with your consent, for compliance with a legal obligation to which we are subject to or when it is necessary. The processed personal information will be subject to prior agreement if the purpose is changed, and the collected information will not be used for purposes other than the following:
A. General Inquiry
The provided information is used to answer your general inquiry about Hyundai Glovis.
B. Quote Request
The provided information is used to give a quote for our services.
C. New Vehicle Delivery Tracking
The provided information is used to answer questions about our new vehicle transportation service.
D. Report on Ethics Management
The provided information is used to answer your questions for a better communication channel.

II. Data Retention
We may retain and use your personal information only until the purpose of collection and use of personal information is achieved; if the purpose is achieved, we will destroy the information. However, the following information will be kept for the specified period for the following reasons:
A. General Inquiry
Personal Data : Your first and last name, phone number, email address, and affiliation
Retention Period : 1 Year
B. Quote Request
Personal Data : Your first and last name, name of your company and department, phone number, and email address
Retention Period : 1 Year
C. New Vehicle Delivery Tracking
Personal Data : Your first and last name, and contract number and model of your new car
Retention Period : 1 Year
D. Report on Ethics Management
Personal Data : Your first and last name, phone number, email address, and type
Retention Period : 1 Year
E. IR
Personal Data : Your first and last name, phone number, email, and affiliation
Retention Period : 3 Months
If we are obliged to preserve your information in accordance with the relevant laws and regulations, the information will be kept for the specified period, only for the purpose of keeping it:
A. Information related to Hyundai Glovis's commercial books, business documents, and statements
Related Laws and Regulations : Commercial Law
Retention Period : 10 years (Documents) / 5 Years (Statements)
B. Information related to books and attachments for all transactions
Related Laws and Regulations : The National Tax Act, Corporate Tax Law
Retention Period : 5 Years
C. Records of subscription or contract withdrawal, payment, supply of goods, and etc.
Related Laws and Regulations : Act on Consumer Protection in Electronic Commerce
Retention Period : 5 Years
D. Records of consumer claims or disputes
Personal Data : Act on Consumer Protection in Electronic Commerce
Retention Period : 3 Years
E. Books, tax invoice, and receipts
Personal Data : VAT Law
Retention Period : 5 Years
III. Provision of Personal Information to a Third Party
In principle, we process your personal information within the scope specified in Article I, and we never process it beyond its original scope or give it to a third party without your prior consent. However, we may process your personal information without your consent for the following reasons:
1. If the user gives a prior consent to disclosure and provision of his or her personal information to a third party.
2. When provision is required by laws and regulations.
3. If it is necessary for providing optimal service but difficult to obtain the general prior consent for economic and technical reasons.
4. If it is processed to the state that it cannot no longer be used to identify a specific individual.
IV. Delegation of Personal Information Processing Services
We assign tasks such as collecting, storing, processing, using, providing, managing, and disposing your personal information to a Third Party in order to comply with the terms of our agreement:
Category Company
System maintenance Hyundai AutoEver
V. Rights and Obligations of the Data Subjects
You may exercise the following rights and obligations as a data subject:
1. Request for access to personal information
You may request access to your personal information in accordance with Article 35 of the Personal Information Protection Act. However, viewing of your personal information might be restricted in accordance to Article 35 (5) of the Act if viewing is prohibited or restricted by law, if there is a risk of harming another person's life or body, or if there is a risk of unjustifiable infringement of the property or interests of others.
2. Request for correction or deletion of personal information
You may request us to correct or delete your personal information in accordance with Article 35 of the Personal Information Protection Act. However, if the personal information is stated in other laws and regulations as the object of collection, the information cannot be deleted.
3. Request for suspension of personal information processing
You may request us to suspend personal information processing in accordance with Article 37 of the Personal Information Protection Act. If it is necessary for providing optimal service but difficult to obtain the general prior consent for economic and technical reasons. However, your request may be rejected in accordance with Article 37 (2) of the Act for the following reasons:

- If there is a special provision in the law or it is inevitable to comply with statutory obligations.
- If there is a risk of harming another person's life or body, or if there is a risk of unjustifiable infringement of the property or interests of others.
- If it is difficult to comply with the terms of our agreement without processing the necessary information.
- If the data subject does not clearly indicate his or her intention to terminate the agreement.

The aforementioned requests can be made after identifying yourself by contacting our person in charge via telephone and e-mail.
VI. Destruction of Personal Information
We will destroy your personal information without delay when the purpose is accomplished, except for when it is required by laws and regulations to be preserved. The procedure, time period, and methods of destruction are as follows:
A. Procedure
After achieving the purpose, we will discard your information immediately or after a certain period of time in accordance with our internal policies and related laws and regulations.
B. Period of Destruction
Your personal information shall be destroyed within (1) five days from the end of the retention period in case of expiration and (2) five days from the date when the personal information is deemed unnecessary due to the achievement of the purpose of data processing.
C. Method of Destruction
As your information is recorded in an electronic file format, it needs to be destroyed using a method that prevents reproduction of the discarded information.
VII. Measures to Ensure Personal Information Safety
We, pursuant to Article 29 of the Personal Information Protection Act, carry out the following technical, administrative, and physical measures to ensure safety of the information.
1. Establishment and Enforcement of Internal Management Plan
Our internal management plan is implemented pursuant to the internal management guidelines of the Ministry of Public Administration and Security.
2. Management of Personal Information Manager
We have minimized the number of designated persons for handling the personal data.
3. Restriction of Access to Personal Information
We take necessary measures to control access to personal information through granting, modifying, and deleting access rights to the database system that processes personal information. We also control unauthorized access from outside by using an intrusion prevention system.
4. Retention of Access Logs and Prevention of Forgery and Alteration
We maintain and manage records (e.g. web logs, summary information, and etc.) of the personal information processing system for at least six months. We use security features to prevent forgery, alteration, theft, or loss of access logs.
5. Encryption of Personal Information
We encrypt your personal information and use separate encryption/transmission features for important data.
6. Technical Measures against Hacking
We have installed a security program to prevent personal information leakage and damage caused by hacking and viruses while carrying out periodic updates and software inspections. Our system is set up in a controlled, secluded area and constantly supervised with all technical and physical measures. The system detects unauthorized access to the information and monitors network traffic.
7. Access Control against Unauthorized Figures
We have established the physical storage system for the personal information for controlling access authorization process.
VIII. Installation and Operation of Cookies
A cookie is a very small text file, used to store and find users' information by certain websites, saved to your hard disk. We do not use cookies at all times.
IX. Personal Information Security Officer
In order to protect personal information and deal with related customer complaints, we have designated the following people to take responsibility in personal information protection, pursuant to Article 31 (1) of the Personal Information Protection Act.

[Personal Information Security Officer]
Department : Human Resources Supporting Group
Name : Heung-Mog You
[Customer Information Security Manager]
Department : Information Security Team
Name : Jae Yoon Kim

Phone : 02-6191-9992
E-mail : privacy@glovis.net
X. Change of Personal Information Processing Policy
This Policy is applied from the effective date and will be notified to users seven days prior to enforcement of possible changes, deletion, or correction in accordance with the laws and regulations.
XI. Remedy for Infringement of Rights
You may apply for dispute consultation to the Personal Information Dispute Resolution Committee or the Korea Internet Information agency in order to receive remedies. For further personal information violation reporting and consultation, please contact the following institution:
1. Personal Information Dispute Arbitration Committee : 118 (Extension 2) (http://www.privacy.kisa.or.kr)

2. National Policy Agency Cyber Terror Response Center : 1566-0112 (http://www.ctrc.go.kr/)

Announcement Date : September 01, 2017
Effective Date : September 01, 2017
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